FREE SHIPPING FOR OVER PKR 2000
Return & Exchange Policy
Return of goods is at the user’s cost. We suggest you return your product using your domestic postal service on a standard shipping method, although we suggest you obtain a proof of postage and keep your paperwork until we have acknowledged receipt of your package.
- To start a return, you can contact us at [email protected] or WhatsApp on 03116107735. If your return is accepted, we’ll notify you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Items must be returned within 30 days of receipt of your goods. This includes return transit time to our warehouse. Items must be unworn and unwashed and have all original tags attached. We cannot accept items that have distinct order or signs of wear and tear. We assess all returns on this basis and if your item fails this assessment it will be returned to you.
- If you wish to exchange for a different size, please clearly mark the required size in the space provided on the E-mail.
- If you consider your items to be faulty please first contact our customer services department on [email protected] and give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis.
- Faulty good claims must be made within the 30-day period. Anything beyond the 30 days will be considered normal wear and tear of use and can be subject to denial.
- The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.
- Once we have received your package into our warehouse and it has been processed you will be informed of what action is being taken.
- Exchanges are sent out on a standard service (not an express service)
- Exchanges can only be made up to the original value of the goods purchased.
- 150 PKR will be extra charge on exchange during the sale days.
- Your shipping costs are non-refundable.
- We do not accept returns/exchanges for sale/clearance items.
- Returns can take 2-6 days to process.
- We reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
Whilst every effort will be made to replace any stock with like for like product under certain circumstances your preferred product may not be in stock. In this instance, GEARHOLIC reserves the right to issue a refund or credit to the value of the original product value. The product must also pass all other returns criteria.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refund will be given in bank accounts, jazz cash. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.